Privacy Policy

Last Updated: 4th March 2026

Introduction

Welcome to Travla! We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, mobile application, and services. Travla is a product of SAVA Studio, a division of SAVA Global.

1. Information We Collect

Personal Information: Name, email address, phone number, billing addresses, payment information, and other identifying details.
Travel Information: Passport details, travel dates, visa documentation, yellow fever card details, and any other travel-related documents required to complete your booking.
Account Information: Username, password, and booking history.
Device Information: IP address, browser type, operating system, and other technical information.
Usage Data: Pages visited, links clicked, time spent on our site, and other interaction details.
Location Information: With your consent, we may collect location data to provide location-based services.
AI Assistant Data: When you interact with our AI trip planning assistant, we collect and store the content of your conversations to generate personalised trip recommendations and improve our services. This data is handled in accordance with this Privacy Policy and is not sold to third parties.

2. How We Use Your Information

We use the information collected for the following purposes:

To Provide and Improve Our Services: To process bookings, manage accounts, and enhance user experience.
Customer Support: To respond to inquiries, manage booking amendments, and resolve issues.
Marketing: To send promotional materials, newsletters, and personalised offers (with your consent).
Security: To protect against fraud and unauthorized access to your account.
Legal Compliance: To comply with legal obligations, regulations, and law enforcement requests.

3. Sharing Your Information

We may share your personal information with:

Travel Partners: Airlines, hotels, visa processing agencies, experience operators, and other travel service providers necessary to fulfil your booking.
Service Providers: Third-party vendors that assist with payment processing, marketing, and IT services.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Legal Requirements: When required by law or to protect our rights, property, or safety.

4. Data Collection and Consent

We will obtain explicit consent from you before collecting any personal information. This consent will be documented and may be withdrawn at any time by contacting us.

5. Consumer Rights

You have the right to:

Access and Correction: Access your personal information and update any inaccuracies.
Data Deletion: Request the deletion of your data. We will comply unless we are legally required to retain it.
Opt-Out: Opt-out of marketing communications or the sharing of your data with third parties.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of your data.

7. Breach Notification

In the event of a data breach, we will notify affected users as promptly as possible. The notification will include details about the breach, the types of personal information involved, and steps individuals can take to protect themselves.

8. Cross-Border Data Transfers

If your data is transferred across borders, we will ensure that adequate safeguards are in place to protect your data during transfer, in compliance with applicable data protection laws in the jurisdictions where SAVA Global. operates.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18 as our platform facilitates international travel bookings which require legal capacity to contract. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will take steps to delete that information promptly.

10. International Data Transfers

If you are accessing our services from outside the primary jurisdiction of operation, your information may be transferred to, stored, and processed in other countries. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the date of the last revision. We encourage you to review this policy periodically for any changes.